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  2. 2005
  3. May
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Hello:

You are invited to participate in our survey [Project Description Here]. In this survey, approximately [Approximate Respondents] people will be asked to complete a survey that asks questions about [General Survey Process]. It will take approximately [Approximate Time] minutes to complete the questionnaire.


Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.


Your survey responses will be stricly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact [Name of Survey Researcher] at [Phone Number] or by email at the email address specified below.


Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
Many airlines are involved in a continuing effort to improve services to passengers. You can help by giving us an evaluation of your flight.
Internal Data Structure Error
 
 
 
In which cabin in the aircraft are (were) you seated?
 
First Class
 
Business
 
Coach/Economy
 
 
 
About how full was your cabin of the airplane?
 
Less than 1/2 full
 
1/2 to 3/4 full
 
More than 3/4 full
 
100% full
 
 
 
Who made the decision regarding the airplane fown on this trip?
 
I primarily chose the airline
 
Travel agent/Co. travel department chose the airline
 
Friend or companion chose the airline
 
Airline was included in my tour package
 
 
 
Please divide 100 points among the five items listed below to indicate how important each of these were to you in selecting this fight. The more important an item was to you in selecting the filght, the more points you should give it. You may give any statement as many or as few points as you like, but the total number of points you give must add to 100.
Schedule convenience
Preference for ailine
Frequent flyer/Mileage program
Ticket price
Company policy
0
 
 
 
How close to the scheduled departure time did your plane leave the gate?
 
0-15 minutes
 
16-30 minutes
 
31-59 minutes
 
1-2 hours
 
More than 2 hours
 
 

Very Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Very Dissatisfied
Seat Reservation
Check-In
Air line Lounge
Boarding Service
Transfer Service
Arrival Service
Baggage Delivery
 
 

Who made the decision regarding the airplane flown on this trip
 
I primarily chose the airline
 
Travel agent/Co. travel department chose the airline
 
Friend or companion chose the airline
 
Airline was included in my tour package

 
 

Very Satisfied some what satisfied Neutral Some what dissatisfied very dissatisfied
Cabin Seating
Cabin Cleanliness
Reading Material
In-flight Entertainment
Quality Of Meals
Quantity of food Served
Staff service efficiency
Staff Friendliness
Staff language skill
 
 

Excellent Very good Good Fare Poor
Overall rating of the flight
Rate the vallue for money of the transportation and service you received
 
 

Not at all Important Somewhat Important Very Important
More convenient departure and arrival time
Flight had fewer stops or Better connections
Air fare was better
Frequent flyer program
In-flight services(Meals,movies,flight attendant,etc)
Ground services(Ticketing,baggage handling,check-in,etc)
This was only airline with seats available
travel agent/Company travel department recommendation
aircraft preference
 
 

Yes No Not-sure
I was planning this trip to this destination at this time regardless of the fare
I was planning this trip on another airline,but switched to (airline)because of the fare
I was planning this trip to another destination,But switched to this destination because of the fare
I was planning this trip at a later or earlier time, but changed my plans to go now because of the fare
I was not planning to take this trip at all, But decided to go because of the fare
I was planning this trip with no particular airline in mind and selected(airline) because of the fare
 
Please contact [email protected] if you have any questions regarding this survey.
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