Test Survey | QuestionPro

Hello:

Introductory comments - TBD.

If you have questions at any time about the survey or the procedures, you may contact Jeff Heller at 508-482-2403 or by email at [email protected].

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.

* Account Name (e.g. Pfizer):

Specific Customer / Location Name (e.g. XXX):

Your Name

Comments (limit 150 characters):

Waters has lost Services business and/or opportunity (plans, billable time & materials, qualification & validation services, upgrades, asset management services, etc.) to 3rd party competitors or other OEM Service organizations at this account in the last year:

Waters has been required to provide sub-contracted service through a 3rd party or other OEM at this account in the last year:

Waters is at risk of losing Services business and/or opportunity (plans, billable time & materials, qualification & validation services, upgrades, asset management services, etc.) to 3rd party competitors, other OEM Service organizations, or to customer self-service at this account in the last year:

Waters will be required to provide sub-contracted service through a 3rd party or other OEM at this account in the next year:

This customer is open to discussing (over the next 1-2 months) ways to improve the efficency of their laboratory operations and reduce total cost of ownership through new Waters service solutions:

This customer is open to entering into multi-year service engagements with Waters if such engagements provide sufficient customer value: