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Hello:
You are invited to participate in our survey [Customer satisfactuion with Vaillant service in Croatia]. In this survey, approximately [100] people will be asked to complete a survey that asks questions about [service satisfaction]. It will take approximately [10] minutes to complete the questionnaire.
Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.
Your survey responses will be stricly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact [dr.sc. Marina Dabić] at [0917222424] or by email at the email address specified below.
Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
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How long have you used [SERVICE]?
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| How often do you use [PRODUCT/SERVICE]? |
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| Overall, how satisfied are you , with [PRODUCT/SERVICE]? |
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| How likely are you to use/purchase [PRODUCT/SERVICE] again? |
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Would you recommend [PRODUCT OR SERVICE] to others?
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| What recommendations would you offer for improving [PRODUCT/SERVICE]? | | |
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| Thank you for your feedback. |
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| Overall, how would you rate [COMPANY]? |
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| How satisfied are you with your service from [COMPANY]? |
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| Would you recommend [COMPANY] to a friend? |
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For your NEXT [PRODUCT] purchase, how likely are you to purchase from [COMPANY]?
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| What are the THREE main reasons you didn't purchase [PRODUCT] from [OTHER_COMPANY]?
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Installation Services Evaluation
How satisfied are you:
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| [COMPANY] understands the service needs of my organization. |
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| Overall, how satisfied are you with the amount of contact between you/your organization and [COMPANY]? |
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| Overall, the quality of [COMPANY]'s sales organization's service is: |
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| Overall, the value of [COMPANY]'s services compared with the price paid is: |
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| Would you recommend [COMPANY]'s services to colleagues or contacts within your industry? |
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| In thinking about your most recent experience with [COMPANY], how satisfied are you with the customer service you received: |
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| If you were not totally satisfied with the customer service, will you please describe the reason(s) for your dissatisfaction? | | |
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| How satisfied are you with the process of getting your question resolved. |
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| If you were not totally satisfied with the process of getting your question resolved, will you please take a few minutes and describe the reason(s) for your dissatisfaction? | | |
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| How would you rate the [PRODUCT]'s value for money: |
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| The customer service representative was very courteous. |
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| The customer service representative handled my call quickly. |
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| The customer service representative was very knowledgeable. |
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| Consider if you would the total package i.e. [COMPANY] customer service, [PRODUCT] features and benefits, and cost. How satisfied are you with the [COMPANY]? |
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| All things considered, over the next 12 months how likely are you to replace [COMPANY_PRODUCT] with [COMPETITOR_PRODUCT]? |
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Was your question or issue resolved the first time you contacted technical support?
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| How satisfied are you with our technical support in general? | | |
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| We sincerely appreciate any comments or suggestions you have which will improve your satisfaction with our service. | | |
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Did our representative (Select all that apply):
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About how long did it take to get this problem resolved?
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| Overall, how satisfied are you with your customer service experience? |
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| If you were less than totally satisfied, what could have been done to serve you better? | | |
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