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2005
June
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Hello:
You are invited to participate in our survey [Project Description Here]. In this survey, approximately [Approximate Respondents] people will be asked to complete a survey that asks questions about [General Survey Process]. It will take approximately [Approximate Time] minutes to complete the questionnaire.
Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.
Your survey responses will be stricly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact [Name of Survey Researcher] at [Phone Number] or by email at the email address specified below.
Thank you very much for your time and support. Please start with the survey now by clicking on the
Continue
button below.
Please enter your account number if you wish to receive your free trade (optional)
Country
City
State
Your Age:
1-18
19-24
25-30
31-40
41-59
60+
Gender:
Male
Female
Approximately how many times per month do you trade?
How did you find out about our service?
Word of mouth
Advertisment (please select other and specify)
Website/Magazine (please select other and specify, ie. Peter Leeds, newspaper article)
Message Board (please select other and specify)
Other
Extremely Dissatisfied
Extremely Satisfied
What is your overall satisfaction with Lowtrades.com
How would you rate your experience with Lowtrades.com in the following areas:
Strongly Disagree
Strongly Agree
The system is easy to use and access
The system is highly stable
The system is highly reliable
The system is secure
Has all of the features I need
Trade execution is fast
There is a high value in the service
Have you used Lowtrades.com Customer Service (including calls or emails)?
Yes
No
Please answer the following questions about your customer service experience:
Disagree
Agree
Courteous
Helpful
Professional
Was able to answer my question
Was able to resolve my problem
Responded in a timely manner
How have you contacted Lowtrades.com?
Calling the toll-free hotline
Emailing the information address
Fax
Other
Please provide us with any additional comments you may have about your customer service experience.
Why have you not used Lowtrades.com Customer Service?
I haven't used Lowtrades.com Customer Service because...
Haven't had a need
Didn't know it was available
Afraid I would be charged
Didn't have time during business hours
Other
Please provide any additional comments or suggestions about our system or service that you may have.
Please contact
[email protected]
if you have any questions regarding this survey.
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