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  2. 2005
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Hello:


My name is (state name) with GE Veriwise. As part of our on-going customer service intitiative, I'd like to ask you several questions regarding the customer service call you recently placed. This short survey should last no longet than two minutes. Do you have time to take the survey now?

If yes, continue with script/survey.

If no, say "Thank you for your time and your continued business."

I'm going to ak you four questions regarding your recent call. Please answer each question with a number from 1 to 5 with 1 being "Not satisfied" and 5 being "Completely satisifed".
 
 

How satisfied were you with the Customer Service Representative's knowledge and competence of the issue you raised on this call?
 
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10

 
 

How satisfied were you with the Customer Service Representative's courtesy and professionalism as it pertains to this call?
 
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10

 
 

How satisfied were you with the speed and ease of reaching a Customer Service Representative?
 
 
 
 
 
 
 
 
 

 
 

How would you rate your overall satisfaction with the service you received on this call?
 
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10

 
 
 
Additional Comments/Suggestions for improvement
   
 
Please contact [email protected] if you have any questions regarding this survey.
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