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  2. 2005
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Hello:

You are invited to participate in our survey [Project Description Here]. In this survey, approximately [Approximate Respondents] people will be asked to complete a survey that asks questions about [General Survey Process]. It will take approximately [Approximate Time] minutes to complete the questionnaire.


Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.


Your survey responses will be stricly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact [Name of Survey Researcher] at [Phone Number] or by email at the email address specified below.


Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
* Have you ever used a warranty to replace a product?
 
Yes
 
No
 
Couldn't be bother
 
 
 
* Was the warranty easy to understand?
 
Yes
 
No
 
 
 
 
 

* Was the company understanding with your concerns?
 
Yes
 
No
 
 
 
 
 

* Did the Company satisfy you needs in a resonable time frame?
 
Yes
 
No
 
 
 

* Was their policy easy to understand?
 
Yes
 
No
 
 
 
 

* Why did you use the warranty?
 
Item was faulty.
 
Item was accidentally broken.
 
Changed my mind and tried to get refund.
 
 
 

* When the product was purchased, were you informed about the warranty guidelines?
 
Yes
 
No
 
 
 
 
 
Additional Comments/Suggestions for improvement
   
 
Please contact [email protected] if you have any questions regarding this survey.
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