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2005
September
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Hello:
You are invited to participate in our survey for Ceridian Hosted Services. It will take approximately 15 minutes to complete the questionnaire.
Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.
Your survey responses will be stricly confidential and data from this research will be reported only to increase customer satisfaction.
Thank you very much for your time and support. Please start with the survey now by clicking on the
Continue
button below.
What is your reason for calling?
HR/PR Web 1.0
HR/PR Web 2.0
HR/PR Assist
TimePro
Self Service
SourceLink
Other
Were your questions answered/resolved in a timely manner?
Yes
No
Maybe
How would you rate your experience with your assigned Hosted Services Project Coordinator/DBA?
Very Satisfied
Satisfied
Neutral
Not Satisfied
Very Dissatisfied
How often do you use the product?
daily
once/week or more
2 to 3 times a month
once/month
other
In your most recent customer service experience, how did you contact the Hosted Services Project Coordinator/DBA?
Via email
Telephone (by direct contact)
Telephone (transfered by customer service)
Other
Did the Hosted Service Project Coordinator/DBA...
Quickly identify the problem
Appear knowledgeable and competent
Help you understand the cause of the problem and identify next steps
Handle issues with courtesy and professionalism
Other
About how long did it take to get this problem resolved?
Immediate Resolution
Less than a day
Between 2 and 3 days
Between 3 and 5 days
The problem is still not resolved
How many times did you have to contact the Hosted Services Project Coordinator/DBA before the problem was corrected?
Once
Twice
Three Times
More than Three times
Now please think about the features and benefits of the product itself. How satisfied are you with the product?
Very Satisfied
Satisfied
Neutral
Not Satisfied
Very Dissatisfied
Would you recommend this product to others?
Definitely
Probably
Might or might not
Probably not
Definitely not
N/A
Additional Comments/Suggestions for improvement
Please contact
[email protected]
if you have any questions regarding this survey.
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