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Hello:
You are invited to participate in our survey [Project Description Here]. In this survey, approximately [Approximate Respondents] people will be asked to complete a survey that asks questions about [General Survey Process]. It will take approximately [Approximate Time] minutes to complete the questionnaire.
Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.
Your survey responses will be stricly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact [Name of Survey Researcher] at [Phone Number] or by email at the email address specified below.
Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
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| How often do you use ITER? |
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| How long have you used ITER? |
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| How often do you use ITER? |
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| If you contacted Iter HelpDesk service by email, how long did it take to get a response? |
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| When solving your problem, how would you rate the information provided? |
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| how would you rate the understanding of the problem? |
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| Was your problem solved on the first request? |
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| If you have contacted Iter HelpDesk service, were all problems resolved to your complete satisfaction? |
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| * What recommendations would you offer for improving ITER ? |
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| * What would you like to tell ITER Team about your satisfaction with ITER that was not already asked in the survey? |
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| How long have you used ITER? |
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| If you have contacted Iter HelpDesk service, were all problems resolved to your complete satisfaction? |
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| When solving your problem, how would you rate the information provided? |
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| How would you rate the understanding of the problem? |
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| Was your problem solved on this call? |
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| If you contacted customer service by email, how long did it take to get a response? |
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| Overall, how satisfied are you with ITER ? |
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| * Do you have comments or suggestions that would help us improve our user service? |
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