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Hello:
You are invited to participate in our survey [Project Description Here]. In this survey, approximately [Approximate Respondents] people will be asked to complete a survey that asks questions about [General Survey Process]. It will take approximately [Approximate Time] minutes to complete the questionnaire.
Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.
Your survey responses will be stricly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact [Name of Survey Researcher] at [Phone Number] or by email at the email address specified below.
Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
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| In which cabin in the aircraft are (were) you seated? |
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| Please divide 100 points among the five items listed below to indicate how important each of these were to you in selecting this fight. The more important an item was to you in selecting the filght, the more points you should give it. You may give any statement as many or as few points as you like, but the total number of points you give must add to 100. |
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| For classification purposes are you... |
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| Approximately how many people are employed at your business location? |
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| City and state of residence: | | |
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| THANK YOU FOR YOUR COOPERATION. |
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Equipment
Complete this section IF YOU USE EQUIPMENT SUPPLIED BY ABC.
How satisfied have you been
in the last 12 months with each of the following?
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Customer Solutions
ABC's Customer Solutions Department is the customer contact for issues and inquiries concerning railroad status, service commitments and logistic solutions.
How satisfied have you been
in the last 12 months with each of the following?
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Service Support
ABC's Service Support Department handles the customers' routine transactional activity, such as car releases, switching requests, etc., and is reached by calling 800-555-5555.
How satisfied have you been
in the last 12 months with each of the following?
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Billing
How satisfied have you been
in the last 12 months with each of the following?
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| How satisfied are you with ABC's performance regarding:
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| Compared to other rail and intermodal transportation providers, how would you rate ABC?
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As stated in the introduction of this survey, your ABC Account Representative will contact you within two weeks to address any items for which you indicate dissatisfaction. You can also request a call here.
Do you want to be called to discuss an issue related to the topics in this survey?
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| Your Name | | | | Title | | | | Company Name | | | | Phone Number | | |
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