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Hello:

You are invited to participate in our survey [Project Description Here]. In this survey, approximately [Approximate Respondents] people will be asked to complete a survey that asks questions about [General Survey Process]. It will take approximately [Approximate Time] minutes to complete the questionnaire.


Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.


Your survey responses will be stricly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact [Name of Survey Researcher] at [Phone Number] or by email at the email address specified below.


Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
1. How familiar are you with Access7 platform?
 
a)Very familiar (Use on regular basis)
 
b)Somewhat familiar (use it only sometimes)
 
c)Familiar but never user it.
 
d)Never heard of Access7 before
 
 

* 2.In your opinion how useful is Access7 platform to your everyday work?
 
a) Very useful
 
b) Useful
 
c) Neutral
 
d) Not useful
 
e) Not use
 
 

3. How often do you typically use the Access7 system? Per (day,work,month etc?)
 
a) Daily
 
b) Weekly
 
c) Less than monthly
 
d) Do not use
 
 

4. Which applications do you use the most? (Click more than one)
 
A. User Surveillance
 
a) Call Trace
 
b) Protocol Analysis
 
c) Link Status
 
d) Network Investigator
 
e) Alarm Manager
 
f) Traffic Monitor
 
g) Datastore
 
h) Session Trace
 
i) QoS
 
j) Combination of the above (please define)
 
 
B. Business Intelligence based on CDRs/TDRs/xDRs
 
a) Data Mining Toolkit (DMT)
 
b) Crystal Analysis
 
C. Roaming Management
 
a) Roaming Welcome System (RWS)
 
b) Roaming Management System (RMS)

 
 
 
5. Which application do you find the most useful?
   
 
 
 
6. If you use the Access7 applications how long you are using it?
   
 
 

7. According to your opinion how reliable you believe the Access7 applications are?
 
a) Very reliable
 
b) Acceptable
 
c) Not reliable.
 
 
 
8. In the case where the Access7 applications are not reliable, please indicate why.
   
 
 

9. Do you think the information data at the Access7 are up to date?
(Please specify wherever is applicable to you.)
 
a) Access7 platform coverage of the SS7 network (signaling links)
 
 YES
 
 NO
 
b) DMT Reference Data
 
 YES
 
 NO
 
c) RMS Threshold Values
 
 YES
 
 NO

 
 

10. Which applications of Access7 do you rarely or never use?
 
A. User Surveillance
 
a) Call Trace
 
b) Protocol Analysis
 
c) Link Status
 
d) Network Investigator
 
e) Alarm Manager
 
f) Traffic Monitor
 
g) Datastore
 
h) Session Trace
 
i) QoS
 
j) Combination of the above (please define)
 
 
B. Business Intelligence based on CDRs/TDRs/xDRs
 
c) Data Mining Toolkit (DMT)
 
d) Crystal Analysis
 
Roaming Management
 
e) Roaming Welcome System (RWS)
 
f) RMS

 
 

11. Which is the reason of not using these applications?
 
a) Not relevant to my job
 
b) Not have access
 
c) Not up-to-date
 
d) Do not know how to use
 
e) Unreliable
 
 
 
12. What are some things Access7 system can do better?
   
 
 

13. What are the reasons of using Access7?
 
a) Solves problem
 
b) Easy to use
 
c) Readily available
 
d) Covers monitoring of the Signalling Netwotk (SS& Network)
 
e) Reliable results
 
f) Flexibility in monitoring.
 
g) Not use the tool
 
h) Nothing of the above

 
 
 
14. Regarding the training provided do you think that it covered all the areas of interest?
   
 
 
 
15. What you would like to improve at the your area of interest? Please indicate future improvement or expansion
   
 
 

16. Overall how satisfied are you with Access7 applications at your area of interest or usage?
 
a) Very Satisfied
 
b) Satisfied
 
c) Neutral
 
d) Dissatisfied
 
e) Very Dissatisfied
 
 
 
17. If you are not totally satisfied with Access7 platform, please describe the reasons of your dissatisfaction
   
 
 
 
Additional Comments/Suggestions for improvement
   
 
Please contact [email protected] if you have any questions regarding this survey.
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