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2005
December
T
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Dear Customers ,
You are invited to participate in a survey provided by ProCom Sales. We would like to thank you for your support through out the year of 2005. We would like to take this oppertunity to make sure we are serving you the best we can. If you could take a few minutes and take this survey we have put together for you . It will take approximately two minutes to complete the questionnaire.
Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions. AS your customer service is very important to us at ProCom Sales.
Your survey responses will be stricly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Brandi Bombelyn at 770-887-5536 or by email at the email address-
[email protected]
.
Thank you very much for your time and support. Please start with the survey now by clicking on the
Continue
button below.
Additional Comments/Suggestions for improvement
In evaluating your most recent customer service experience, was the quality of service you received:
Very poor
Somewhat unsatisfactory
About average
Very satisfactory
Superior
Please describe if there was any particular aspect of the service experience that stood out:
The process of getting your problem resolved was:
Very poor
Somewhat unsatisfactory
About average
Very satisfactory
Superior
Please describe if there was any particular aspect of the process that stood out:
Which of the following qualities of the service representative stood out (as being superior)?
Patient
Enthusiastic
Listened carefully
Friendly
Responsive
Other
What qualities of the customer service representative irked you?
Not patient
Not enthusiastic
Didn't listen carefully
Unfriendly
Unresponsive
Other
No qualities irked me
The customer service representative handled my call quickly.
Strongly disagree
Somewhat disagree
Neutral
Somewhat agree
Strongly agree
What would best describe your experience, when you called?
Kept me waiting on hold
Had to explain several times
Didn't know how to handle problem
Had to ask others
Spoke slowly
Other
No improvement needed
The customer service representative was very knowledgeable.
Strongly disagree
Somewhat disagree
Neutral
Somewhat agree
Strongly agree
The customer service:
Gave me the wrong information
Didn't understand the question
Gave unclear answers
Couldn't solve problem
Disorganized
Other
No improvement needed
The waiting time for having my question addressed was satisfactory.
Strongly disagree
Somewhat disagree
Neutral
Somewhat agree
Strongly agree
My phone call was quickly transferred to the person who could best assist me:
Strongly disagree
Somewhat disagree
Neutral
Somewhat agree
Strongly agree
Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future.
If you have any comments or concerns about this survey please Contact: -
Company Name
Address 1
Address 2
City, State, ZipCode
Please contact
[email protected]
if you have any questions regarding this survey.
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