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Thank you for visiting our Online Business Solutions, Customer Support Satisfaction Survey. We appreciate your feedback on how we handled your recent inquiry! Please answer all questions, then click on the "Submit Survey" button at the bottom of the page.

We at World Travel Inc., thank you for your time and feedback, as we strive to improve our overall service offerings to your company.

Do you consider the problem resolved?

Yes

No

Was your question or issue resolved the first time you contacted technical support?

Yes

No

What is your overall satisfaction with this particular phone support experience?

How satisfied are you with our technical support in general?

We sincerely appreciate any comments or suggestions you have which will improve your satisfaction with our service.

In your most recent customer service experience, how did you contact the representative?

Did our representative (Select all that apply):

Quickly identify the problem

Appear very knowledgeable and competent

Help you understand the causes and solution to your problem

Handle problems with courtesy and professionalism

About how long did you have to wait before speaking to a representative?

I was taken care of immediately

Within 3 minutes

3-5 minutes

5-10 minutes

More than 10 minutes

About how long did it take to get this problem resolved?

Immediate resolution

Less than one day

Between 1 and 3 days

Between 3 to 5 days

More than a week

The problem is still unresolved

How many times did you have to contact customer service before the problem was corrected?

Overall, how satisfied are you with your customer service experience?

If you were less than totally satisfied, what could have been done to serve you better?