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2006
May
T
Test Survey
Test Survey
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Hello:
You are invited to participate in our survey [Project Description Here]. In this survey, approximately [Approximate Respondents] people will be asked to complete a survey that asks questions about [General Survey Process]. It will take approximately [Approximate Time] minutes to complete the questionnaire.
Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.
Your survey responses will be stricly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact [Name of Survey Researcher] at [Phone Number] or by email at the email address specified below.
Thank you very much for your time and support. Please start with the survey now by clicking on the
Continue
button below.
Favorite Drink...
Coke
Pepsi
Sprite
Mountain Dew
A&W Root Beer
Additional Comments/Suggestions for improvement
In evaluating your most recent customer service experience, was the quality of service you received:
Very poor
Somewhat unsatisfactory
About average
Very satisfactory
Excellent
Was the process for getting your problem resolved:
Very poor
Somewhat unsatisfactory
About average
Very satisfactory
Excellent
The customer service representative as very courteous.
Strongly disagree
Somewhat disagree
Neutral
Somewhat agree
Strongly agree
Was there anything about the courteousness of the service that stands out as being superior?
Patient
Enthusiastic
Listened carefully
Friendly
Responsive
Other
What about the representative could be improved?
Not patient
Not enthusiastic
Didn't listen carefully
Unfriendly
Unresponsive
No improvement needed
Other
The customer service representative handled my call quickly.
Strongly disagree
Somewhat disagree
Neutral
Somewhat agree
Strongly agree
What would best describe what happened:
Gave me the wrong information
They didn't understand the question
Gave unclear answers
Couldn't solve problem
Disorganized
No improvement needed
Other
Overall, how would you rate [COMPANY]?
Excellent
Good
Average
Poor
Terrible
Not Sure
How satisfied are you with your service from [COMPANY]?
Extremely satisfied
Very satisfied
Neutral
Very dissatisfied
Extremely dissatisfied
Would you recommend [COMPANY] to a friend?
Yes
No
Not Sure
If no, why not?
Please contact
[email protected]
if you have any questions regarding this survey.
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