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Hello:

You are invited to participate in our survey [Project Description Here]. In this survey, approximately [Approximate Respondents] people will be asked to complete a survey that asks questions about [General Survey Process]. It will take approximately [Approximate Time] minutes to complete the questionnaire.


Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.


Your survey responses will be stricly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact [Name of Survey Researcher] at [Phone Number] or by email at the email address specified below.


Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
Overall, how satisfied are you with Touch Clarity Targeting?
 
Very Unsatisfied
 
Unsatisfied
 
Somewhat Satisfied
 
Very Satisfied
 
Extremely Satisfied
 
 
 
Overall, I am very satisfied with the way Touch Clarity performed (is performing) on this project.
 
Strongly disagree
 
Somewhat disagree
 
Neutral
 
Somewhat agree
 
Strongly agree
 
N/A
 
 
 
Strongly Disagree Somewhat Disagree Neutral Somewhat Agree Strongly Agree N/A
Touch Clarity client service representatives are well trained.
Touch Clarity client service representatives are well supervised.
Touch Clarity client service representatives adhere to professional standards of conduct.
Touch Clarity client service representatives act in my best interest.
Overall, I am satisfied with the service representatives. COMPANY
 
 
 
Additional Comments/Suggestions for improvement
   
 
 
 
Strongly Disagree Somewhat Disagree Neither Agree or Disagree Somewhat Agree Strongly Agree N/A
The account manager is knowledgeable and professional. COMPANY
I feel like I have a good personal relationship with the account manager. COMPANY
The account manager is making a positive contribution to my business. COMPANY
The account manager responds to my inquiries in a timely manner. COMPANY
Overall, I am very satisfied with the account manager. COMPANY
 
 
How satisfied are you with regarding the following items?
PRODUCT
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied Not Applicable
Overall quality
Value
Purchase experience
Installation or first use experience
Usage experience
After purchase service (warranty, repair, customer service etc)
 
 
 
How often do you use Touch Clarity reporting?

 
Every day
 
Once a week or more often
 
2 to 3 times a month
 
Once a month
 
Every 2-3 months
 
Do not use
 
 
 
How likely are you to recommend Touch Clarity to others?
 
Definitely will recommend
 
Probably will recommend
 
Not sure
 
Probably will not recommend
 
Definitely will not recommend
 
Never Used
 
 
 
Overall, I am very satisfied with the way Touch Clarity performed (is performing) on this project.
 
Strongly disagree
 
Somewhat disagree
 
Neither agree or disagree
 
Somewhat agree
 
Strongly agree
 
 
 
Strongly Disagree Somewhat Disagree Neither Agree or Disagree Somewhat Agree Strongly Agree
The account manager is knowledgeable and professional. Company
I feel like I have a good personal relationship with the account manager. Company
The account manager is making a positive contribution to my business. Company
The account manager responds to my inquiries in a timely manner. Company
Overall, I am very satisfied with the account manager. Company
 
 
 
What would be your top reason for being very satisfied with [Company] account manager?
   
 
 
 
Additional Comments/Suggestions for improvement
   
 
 
 
Thank you for completing our survey. If you have any other comments for Touch Clarity please enter them below.
   
 
Please contact [email protected] if you have any questions regarding this survey.
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