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  1. Surveys
  2. 2006
  3. August
  4. T
  5. Test Survey
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Hello:

You are invited to participate in our survey [Project Description Here]. In this survey, approximately [Approximate Respondents] people will be asked to complete a survey that asks questions about [General Survey Process]. It will take approximately [Approximate Time] minutes to complete the questionnaire.


Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.


Your survey responses will be stricly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact [Name of Survey Researcher] at [Phone Number] or by email at the email address specified below.


Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
Favorite Drink...
 
Coke
 
Pepsi
 
Sprite
 
Mountain Dew
 
A&W Root Beer
 
 
 
Additional Comments/Suggestions for improvement
   
 
 

Totally disagree 2 3 4 5 Neutral 7 8 9 Totally Agree
I am satisfied with the quality of products of Ajax Bicycle shop.
The quality of the products of Ajax Bicycle shop is important to me.
 
 

Totally Disagree 2 3 4 5 Neutral 7 8 9 Totally Agree
I am satisfied with the expertise of the Ajax Bicycle shop service staff.
The expertise of the Ajax Bicycle shop service staff is important to me
 
 
 

Totally Disagree 2 3 4 5 Neutral 7 8 9 Totally Agree
I am satisfied with the fast response of the Ajax Bicycle shop service staff
The fast response of the Ajax Bicycle shop service staff is important to me.
 
 

Totally Disagree 2 3 4 5 Neutral 7 8 9 Totally Agree
The expertise of the Ajax Bicycle shop sales people is high.
The expertise of the Ajax Bicycle shop sales people is important to me.
 
 

Totally Disagree 2 3 4 5 Neutral 7 8 9 Totally Agree
Ajax Bicycle shop understands me and my cycling needs.
Ajax Bicycle shop's understanding of me and my cycling needs is important to me.
 
 

Very Satisfied Satisfied Neutral Not Satisfied Very Dissatisfied
Overall, how satisfied are you with Ajax Bicycle shop.
 
 
 
Do you have any comments suggestions for Ajax Bicycle shop?
   
 
 

Would you like to receive a summary report of this survey?
Yes No
 
 

Thank you very much for participating in this valuable survey!

[email protected]
 
 
 
In thinking about your most recent experience with [COMPANY], was the quality of customer service you received:
 
Very Poor
 
Somewhat Unsatisfactory
 
About Average
 
Very Satisfactory
 
Superior
 
 
 
If you indicated that the customer service was unsatisfactory, would you please describe what happened?
   
 
 
Customer Service Representative


The following questions pertain to the customer service representative you spoke with most recently. Please indicate whether you agree or disagree with the following statements
Strongly Agree Agree Neutral Disagree Strongly Disagree
The customer service representative was very courteous
The customer service representative handled my call quickly
The customer service representative was very knowledgeable
 
 
Are there any other comments about the customer service representative you would like to add?
   
 
 
 
Strongly Disagree Somewhat Disagree Neither Agree or Disagree Somewhat Agree Strongly Agree N/A
The account manager is knowledgeable and professional. COMPANY
I feel like I have a good personal relationship with the account manager. COMPANY
The account manager is making a positive contribution to my business. COMPANY
The account manager responds to my inquiries in a timely manner. COMPANY
Overall, I am very satisfied with the account manager. COMPANY
 
 
Installation Services Evaluation

How satisfied are you:
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
with your experience of the most recent installation? COMPANY
with the timeliness of 's installation? COMPANY
with the quality of our installations?
that installation personnel are sufficiently knowledgeable and professional? COMPANY
with 's installation service overall? COMPANY
 
 
Please select an option, which best represents your opinion, for each of the following statements.
Strongly Agree Agree Neutral Disagree Strongly Disagree N/A
Site preparation requirements were provided four (4) weeks before delivery.
The preparation instructions were easy to understand.
The site was ready for installation.
Installation was scheduled at my convenience.
The machine was delivered as scheduled.
The order was delivered complete
(i.e. no components or peripheral devices missing). .
Electrical connections included the correct plug.
 
Please contact [email protected] if you have any questions regarding this survey.
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