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  2. 2006
  3. September
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Hello:


You are invited to participate in our survey for the CSD NxTrend group. In this survey, approximately 25 people will be asked to complete a survey that asks questions about Customer Satisfaction. It will take approximately five minutes to complete the questionnaire.
Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.



Your survey responses will be stricly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Samantha Eklund at 602-790-6588 or by email at the email address specified below.



Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
Additional Comments/Suggestions for improvement
   
 
 
 
Overall, I am very satisfied with the way ACS is performing in the CSD workgroup.
 
Strongly disagree
 
Somewhat disagree
 
Neutral
 
Somewhat agree
 
Strongly agree
 
N/A
 
 
 
Strongly Disagree Somewhat Disagree Neutral Somewhat Agree Strongly Agree N/A
service representatives are well trained. COMPANY
service representatives are well supervised. COMPANY
service representatives adhere to professional standards of conduct. COMPANY
service representatives act in my best interest. COMPANY
Overall, I am satisfied with the service representatives. COMPANY
 
 
 
Strongly Disagree Somewhat Disagree Neither Agree or Disagree Somewhat Agree Strongly Agree N/A
The account manager is knowledgeable and professional. COMPANY
I feel like I have a good personal relationship with the account manager. COMPANY
The account manager is making a positive contribution to my business. COMPANY
The account manager responds to my inquiries in a timely manner. COMPANY
Overall, I am very satisfied with the account manager. COMPANY
 
 
 
What would be the primary reason for being very satisfied with [COMPANY] service representatives?
   
 
 
 
What would be the primary reason for being very satisfied with [COMPANY] account manager?
   
 
 
 
Thank you for completing our survey. If you have any other comments for [COMPANY] please enter them below.
   
 
Please contact [email protected] if you have any questions regarding this survey.
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