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  1. Surveys
  2. 2006
  3. September
  4. T
  5. Test Survey
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Product Background

Which product or products did you purchase?
   
 
 
How did the product's price compare to your expectations?
Poor Fair Good Very Good Excellent
 
 
 
 
Why was the product purchased?
 
Purchased for self
 
Bought by someone else at my request
 
Gift from someone else
 
Family purchase
 
Business purchase
 
Other
 
 
 
 
Buying Experience


Where did you purchase THE SOFA COLLECTION?
 
 
 
How was your overall purchasing experience?
   
 
 
 
Would you purchase another product through the same means?
 
 
 
If you choose 'No' or 'Maybe' for the previous question, will you please
state any particular reason (or reasons)for your choice?
   
 
 
 
Pricing & Product Value

How much did you pay for your product (excluding tax)?
   
 
 
 
Did you use any coupons or receive a discount of any kind?
Yes No
 
 
 
How would you rate the overall value of this product?
1 - Very low value 2 3 4 5 - Very high value
 
 
 
Thank you for taking the time to complete this survey! Your results will help us serve you better.
 
 
 
Dear Customer:



As the manager of [COMPANY], I want to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations. Attached, you will find a coupon good for ...... We hope that you will accept this as a token of our good will.



Sincerely,

[MANAGER_NAME]

Manager
 
 

Strongly Agree Agree Neutral Disagree Strongly Disagree
Sufficient information was available on the internet to solve my problem.
 
 

Very Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Very Dissatisfied
Overall, how satisfied are you with the customer service experience?
 
 
If you were less than totally satisfied, what could have been done to serve you better?
   
 
 
 
Dear Customer:



As the manager of [COMPANY], I want to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations. Attached, you will find a coupon good for ...... We hope that you will accept this as a token of our good will.



Sincerely,

[MANAGER_NAME]

Manager
 
Please contact [email protected] if you have any questions regarding this survey.
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