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2006
October
T
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Dear Valued Customer,
Triad Packaging is very proud of our ISO 9001:2000 certification. As part of our continuous improvement process, we periodically survey our Customers for valuable input so that we can provide the best value-added, cost-effective products and solutions. Please take a few minutes to complete this electronic survey. Our goal is to have these surveys completed within 10 business days so that we may focus on the results and provide feedback. We are anxious to know how we are doing for you in the following areas:
Customer Service: Are we responding to your needs as they arise? When you call on us to help you in any way, are we responding promptly and professionally?
Sales Service: Are we there when you need us and are we providing packaging solutions in a professional manner?
Quality of Products: Are you pleased with the quality of our work?
Design Capabilities: Are you confident in our ability to provide you with the best packaging solutions for your various applications?
Delivery of Jobs: Are we consistently meeting your expectations with regard to delivery of completed jobs?
Plese score us on the above categories on a scale of one(poor) to five(excellent). If you feel that someone else within your company may be better suited to score us ina particular category then please solicit his or her input. Also please add any comments that could help us improve.
Thank you very much for your time and your business!
Sincerely,
Tina S. Hogue
Marketing Manager/Controller
Please start with the survey now by clicking on the
Continue
button below.
1.) Customer Service (when you call on us)
Poor(1)
Below Average(2)
Average(3)
Above Average(4)
Excellent(5)
Additional Comments/Suggestions for improvement
2.) Sales Service (when we call on you)
Poor(1)
Below Average(2)
Average(3)
Above Average(4)
Excellent(5)
Additional Comments/Suggestions for improvement
3.) Quality of Products
Poor(1)
Below Average(2)
Average(3)
Above Average(4)
Excellent(5)
Additional Comments/Suggestions for improvement
4.) Design Capabilities (Structural & Graphic)
Poor(1)
Below Average(2)
Average(3)
Above Average(4)
Excellent(5)
Additional Comments/Suggestions for improvement
5.) Delivery of Jobs
Poor(1)
Below Average(2)
Average(3)
Above Average(4)
Excellent(5)
Please contact
[email protected]
if you have any questions regarding this survey.
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