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2005
February
T
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Hello:
You are invited to participate in our survey [Project Description Here]. In this survey, approximately [Approximate Respondents] people will be asked to complete a survey that asks questions about [General Survey Process]. It will take approximately [Approximate Time] minutes to complete the questionnaire.
Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.
Your survey responses will be stricly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact [Name of Survey Researcher] at [Phone Number] or by email at the email address specified below.
Thank you very much for your time and support. Please start with the survey now by clicking on the
Continue
button below.
Choose your drink...
Coke
Pepsi
Sprite
Mountain Dew
A&W Root Beer
Other Comments :
Additional Comments/Suggestions for improvement
Have you ever ordered [PRODUCT] from [COMPANY]?
Yes
No
Overall, how would you rate [COMPANY]?
Excellent
Good
Average
Poor
Terrible
Not Sure
How satisfied are you with your service from [COMPANY]?
Extremely satisfied
Very satisfied
Neutral
Very dissatisfied
Extremely dissatisfied
Would you recommend [COMPANY] to a friend?
Yes
No
Not Sure
If no, why not?
For your
NEXT
[PRODUCT] purchase, how likely are you to purchase from [COMPANY]?
Definitely would buy
Probably would buy
Might or might not buy
Probably would not buy
Definitely would not buy
N/A
Which of the following modes did you use to place the order for [PRODUCT]?
Mail order
Internet
Over the phone
Fax
Other
What are the
THREE
main reasons you didn't purchase [PRODUCT] from [OTHER_COMPANY]?
What would you change about the process of purchasing [PRODUCT] (i.e. placing the order, mode of payment, delivery etc) from [COMPANY]?
Are there any other comments you have for [COMPANY]?
Please contact
[email protected]
if you have any questions regarding this survey.
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