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Hello:
You are invited to participate in our survey [UCB IT Global DBA Customer Satisfaction Survey]. In this survey, approximately [50] people will be asked to complete a survey that asks questions about [DBA Customers Services]. It will take approximately [10] minutes to complete the questionnaire.
Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.
Your survey responses will be stricly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact [Antimo Palumbo] at [+32 2 386 6266] or by email at the email address specified below.
Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
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| Additional Comments/Suggestions for improvement | | |
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| Overall, I am very satisfied with the way [UCB IT Global DBA] performed (is performing) on project(s). |
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| What would be the primary reason for being very satisfied with [UCB IT Global DBA] service representatives? | | |
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| What would be the primary reason for being very satisfied with [UCB IT Global DBA] manager? | | |
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| Compared to how you felt about [UCB IT Global DBA] before this project, what would you say is the likelihood of completing another project with [UCB IT Global DBA] now? |
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Considering the overall value of projects , was it
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| Thank you for completing our survey. If you have any other comments for [UCB IT Global DBA] please enter them below. | | |
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Was your question or issue resolved the first time you contacted technical support?
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| What is your overall satisfaction with this particular phone support experience? | | |
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Did you attempt to use our online support web site before making this call?
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| If yes, how satisfied were you overall with this online support experience? | | |
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| How satisfied are you with our technical support in general? | | |
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| We sincerely appreciate any comments or suggestions you have which will improve your satisfaction with our service. | | |
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In your most recent customer service experience, how did you contact the representative?
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There sufficient information available on the support web site to solve my problem.
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Did our representative (Select all that apply):
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| About how long did you have to wait before speaking to a representative? |
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About how long did it take to get this problem resolved?
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| How many times did you have to contact customer service before the problem was corrected? |
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| Overall, how satisfied are you with your customer service experience? |
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| If you were less than totally satisfied, what could have been done to serve you better? | | |
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