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Thank you for taking the time to fill out this questionnaire. Your participation will help to assess your current textbook purchasing habits and preferences in order to develop ways for Baruch to better serve you. This survey is being conducted as part of an MBA class project. All personal information gathered from this questionnaire will be confidential. Please read the questions carefully, and answer the questions to the best of your ability. Your feedback is greatly appreciated.
 
 

* Are you 18 years of age or older?
 
Yes
 
No
 
 
If you replied NO, do not continue on with the survey!
* Are you a Baruch College student?
 
Yes
 
No
 
 

* On average, how many textbooks do you purchase each semester? Do not take summer courses into consideration.
 
None
 
1-2
 
3-4
 
5 and above
 
 

* What percentage of your textbook purchases are:

New- Domestic edition
Used- Domestic edition
New- International edition
Used- International edition
0
Values must add up to 100
 
 

What is the minimum discount necessary for you to consider purchasing a used book (unmarked, good condition) rather than a new book?
 
20-39%
 
40-59%
 
60-79%
 
80% and more
 
 

How much do you typically spend on textbooks per semester? Do not take summer courses into consideration.
 
 

Of the textbooks that you purchase, how many textbooks on average do you typically resell as used each semester? Do not take summer courses into consideration.
 
None
 
1-2
 
3-4
 
5 and above
 
 
Please indicate to what extent you agree or disagree with the following statements about the Baruch College Bookstore.

Strongly Agree Neutral Strongly Disagree
The prices are reasonable.
efollett.com is a convenient way to order my books.
It is open when I need it to be.
Purchases are quick and easy.
The money I receive from the book buyback program is fair.
I like being able to examine my textbooks in person.
 
 

* Have you ever purchased textbooks online?
 
Yes
 
No
 
 

What percentage of textbooks do you usually purchase online?
 
Under 25%
 
26-50%
 
51-75%
 
Above 75%
 
 

Where have you shopped for textbooks online? (check all that apply)
 
efollett.com/Baruch College Bookstore Online
 
Barnes and Noble Online
 
Amazon.com
 
ebay.com
 
Other Online Sites

 
 
Please indicate to what extent you agree or disagree with the following statements about Online Textbook Shopping.
Strongly Agree Agree Neutral Disagree Strongly Disagree
* Textbooks purchased online are generally much cheaper than from brick-and-mortar stores
* I am comfortable sharing my credit card information on secure websites.
* I am comfortable sharing my personal information on secure websites (ex. address, phone, e-mail, etc.)
* I am confident in a books condition and reliability if the seller's rating is good.
* In order to save money, I don't mind waiting for my textbooks to be shipped.
 
 

Very Likely Neither Likely nor Unlikely Very Unlikely
* Imagine that the Baruch Bookstore is considering launching an online textbook exchange site to give Baruch students (and potentially other CUNY and NYC area students) the opportunity to post books for sale and desired books online. The system would find matches and send emails to buyers and sellers so they could arrange face-to-face meetings to complete the sale. How likely would you say you are to use such a service in the future?
 
 

Run on comissions or fees from the buyer alone Mostly from the buyer An equal split between buyer and seller Mostly from the seller Run on comissions or fees from the seller alone
Do you feel the system should be:
 
 

Would you prefer to pay a fee per transaction or a flat fee?
Flat fee for unlimited transactions Fee per transaction
 
 

What do you consider to be a reasonable flat fee per transaction to use this service?
 
nothing
 
$1 per book
 
$2 per book
 
$3 per book
 
$4 or more per book
 
 

What do you consider to be a reasonable flat fee for unlimited book transactions per semester?
 
$5
 
$10
 
$15
 
$20 and above
 
 

Should the system be expanded to include other items (such as software, calculators, and other school supplies)?
 
Yes
 
No
 
 
 
Please rank the media you feel would be most effective in promoting this new service. (1 being most effecitve, 8 being least effective)
Email
Notice on the Baruch Homepage
Notice on the CUNY homepage
Advertisement in the Ticker
Posted as a flyer on the wall in the hallway
Baruch TV ("Bulletin Board" LCD Screens)
Recommended by your professor
Recommended by a fellow student
 
 
Please tell us a little about yourself!
What is your ...
Gender?
Male Female
 
 

Age?
18-24 25-29 30 and above
 
 

Student Status? (check all that apply)
 
Full Time
 
Part Time
 
Domestic Student
 
International Student

 
 

Program?
Undergraduate Graduate
 
 

Employment Status?
Unemployed Part Time Full Time
 
Please contact [email protected] if you have any questions regarding this survey.
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