| Please rate the performance of your (Company) Customer Service Representative:
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| What method do you usually use to place your orders? |
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Please rate the service performance of (Company) compared with your next largest supplier in each of the service areas olisted.
First, rate our performance:
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| What can your (Company) service rep do to serve you better? | | |
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| Do you usually pick up your orders? |
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If "Yes," are you treated courteously at the loading platform?
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| What can the (Company) loading platform crew do to serve you better? | | |
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| Who is your (Company) salesperson? | | |
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| Would you like to see your (Company) sales representative more or less often? |
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| What can your (Company) sales rep do to serve you better? | | |
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| Approximately what is the total annual purchase of all (type of products) from all your suppliers? |
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| Approximately what percentage of your total annual (product) purchases go to (Company)? | | |
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| How do you rate (Company's) overall service performance today compared to last year at this time? |
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| If you could change or improve just one thing about (Company) what would it be? | | |
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| Thank you for taking the time to complete this survey. |
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