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  1. Surveys
  2. 2005
  3. May
  4. T
  5. TNMG - Member Survey - Summer 2005
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Dear TN Men's Golf Member:

We estimate it will take approximately 10 minutes to complete the survey. Your participation, of course, is completely voluntary and the survey is designed so the data can be collected without identifying individual contributors.

We value your opinions and hope you will share them with us via the survey. In addition to the survey questions, you will have a 'COMMENT' opportunity in each of the three sections. If you have questions about the survey, you may contact Ron Marsh at [email protected].

In appreciation for your taking the time to complete the survey, all participants will receive a copy of (or be able to access) a summary of the results. Thank you very much for your time and support. Please start with the survey now by clicking on the "Continue" button below.
 
 


COURSE CONDITIONS
 
 
1. 
tee boxes fairways fairway bunkers greenside bunkers greens yardage markers cart paths
Which TN course conditions do you find to be 'highly satisfactory'?
Which course conditions do you believe are below the quality you expect of TN?
 
 
 
What suggestions would you offer for improving course conditions?
   
 
 
3. 
MEMBER RANGE GUEST RANGE PRACTICE BUNKER DISTANCE MARKERS TO RANGE FLAGS CHIPPING GREEN - LOWER RANGE PUTTING GREEN - CLUB HOUSE
What 'practice facilities' at TN are of the quality you expect?
What 'practice facilities' do you believe require improvement
 
 
 
What improvements / changes would you like to see in TN's practice areas?
   
 
 


TN MANAGEMENT - COMMUNICATION & CUSTOMER SERVICE
 
 
5. 
Strongly Agree Agree Neutral Disagree Strongly Disagree
Written & verbal communications by TN GM (Jack Elliott), Acting GM (Mike Henritze) & Dir of Golf (Mark Richeson) are informative, timely and professional regarding TN operations, events and membership issues.
 
 
6. 
Strongly Agree Agree Neutral Disagree Strongly Disagree
The Troon North 'experience' has improved since I first joined.
Troon North Management listens to and takes appropriate action when presented with suggestions / complaints.
 
 
7. 
Strongly Agree Agree Neutral Disagree Strongly Disagree
'Pro-shop' staff is courteous, provides 'flagship' quality service
'Outside staff' (bag drop, etc.) are professional & 'crisp' in their service delivery & communication
Course Starters present a professional image, provide well-spoken golfer info and set expectations for pace-of-play
Marshalls stay busy on course and manage pace of play and golfer needs well
Grill Management is professional, ensures well-trained service staff
Snack bar attendants and Cart personnel provide polite, professional service w/food & beverages
 
 
8. 
Strongly Agree Agree Neutral Disagree Strongly Disagree
Member locker-room facilities (men) fully satisfy member needs (lockers, showers, towels, lavatory supplies, other).
 
 


MEMBER EXPECTATIONS OF MGMT & CLUB
 
 
9. 
Strongly Agree Agree Neutral Disagree Strongly Disagree
TN Management and staff, and club operations meet my expectations.
 
 
10. 
Strongly Agree Agree Neutral Disagree Strongly Disagree
Troon Golf and TN management meet my expectations regarding club membership issues (directory updates, soft-copy member info, new & departing members, new-member recruiting, dues info)
 
 
11. 
Strongly Agree Agree Neutral Disagree Strongly Disagree
Troon Golf, based on it's hiring & promotion practices at Troon North, demonstrates its commitment to a staff and management team exhibiting consistently professional performance.
 
 
12. 
Strongly Agree Agree Neutral Disagree Strongly Disagree
TN Management demonstrates its commitment to customer service by training its personnel to deliver a high level of consistent Professional performance.
 
 
 
What suggestions would you like to offer regarding TN management practices and club operation to better meet your expectations?
   
 
 
 
What suggestions would you like to offer the TN Men's Golf Committee re golf events, membership interaction and Committee activities?
   
 
 
 
How, in your opinion, could the Men's Golf Committee serve you better? (If you are interested in being an active member of the Men's Golf Committee at some time in the future, please advise Ron Marsh, separately, at [email protected].)
   
 
Please contact [email protected] if you have any questions regarding this survey.
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