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  2. 2016
  3. July
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  5. Touchstone Lost Quote
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Exit Survey
 
 
Thank you for your interest in Touchstone Testing.  We appreciate the opportunity to provide you a quotation for our laboratory services.  We regrets we were not able to meet you needs, but we are hopeful to work with you in the future.

In order to help us provide better service or a prososal, we ask that you complete this short 5 question survey.  It will only a couple minutes to complete and will be extremely valuable in helping us become a better lab firm.

If you have questions at any time about the survey or the procedures, you may contact Todd Stallard at 304-720-6717 or by email at [email protected].

Thank you very much for your time and consderation.  
Please start with the survey now by clicking on the Continue button below.
 
 
 
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Why did you choose Touchstone to provide a quotation for this project? (list all)
 
Positive history with lab and lab staff
 
Favorable location
 
Positive recommendation for colliegue
 
Website looked promising
 
Simply needed multiple quotes
 
Other
 

 
 
Based on you knowledge of Toucstone Testing, what your you opinions with the following:
Very Impressed Impressed Neutral Unimpressed Very Unimpressive Unknown
Technical Expertise
Customer Service
Value of Product / Price
Overall
 
 
Based on the last quotation or proposal, please indicate your opinions on the following:
Very Satisfied Satisfied Neutral Not Satisfied Very Dissatisfied
Time to response to your request
Clarity of the proposal/quote
Ability to handle the scope of work
Price of services
Overall
 
 
 
What reasons (list all) did you choose not to use Touchstone Testing on this specific project?
 
Just getting a budgetary quote
 
Project cancelled or delayed
 
Price higher than budgeted
 
Price higher than competitors
 
Touchstone unable to handle scope of work
 
Touchstone unable to meet turnaround time
 
More confident with other another firm doing work
 
Other