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| In an effort to get your input regarding how the tour guide program is going and what we might conisder for changes, we are asking you to fill out this confidential survey. Please take a few moments to complete this form. Your responses are anonymous unless you choose otherwise. Thank you! |
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| How often do you read your e-mail? |
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| Do you prefer to receive information about upcoming tours and meetings via e-mail? |
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| If "No", how would you prefer to be told about this information? | | |
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| Do you feel the information about tours sent to you is clear, concise, and timely? |
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| If "No", what suggestions do you have to make it more clear, concise, and/or timely? | | |
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| How much tour guide email do you receive? |
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| What can be improved to make sure you are receiving an appropriate amount of email? | | |
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| Were your Tour Guide Training Sessions adequate? |
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| If you could change anything about your Tour Guide Training - what would it be? | | |
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| Was having a Mentor helpful for you when you first started as a Tour Guide? |
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| What things did you use your mentor for? | | |
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| To be the best tour guide you can be, what aspects of tour guide training can we improve? |
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| What can Jackie and/or Diane do better in their roles? | | |
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| How can Jackie and/or Diane better communicate with you regarding tours, sign-ups, discipline, etc? | | |
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| Does Jackie handle disciplinary issues appropriately and effectively? |
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| Do you call to check-in for your tours? |
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| Are you able to get through on the phone to the Bowman House to "check-in"? |
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| How many tours per week do you give? |
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| Do you have any suggestions or changes you would like to see made to the tour route (i.e. show different buildings, take a different path)? | | |
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| When you receive an email asking you to sign up for extra tours, why might you not reply? (Select all that apply) |
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| Please provide explanations here: | | |
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| Would it be easier for you to give extra tours if they were at times other than regularly scheduled tour times (i.e. at 11:30, 1:30, 3:30, etc.)? |
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| Lunch Hosting: How often do you sit and eat with families during lunch hosting? |
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| If you don't always sit and eat with families, why not? Check all that apply: |
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| What is the most common question(s) you get on your tours? | | |
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| What question or type of question do you get on tours that is the most "uncomfortable" or the hardest to answer? | | |
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| How difficult is it for you to end your tours "On time"? |
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| What do you cut from your tour when your tour is "running late"? | | |
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| Do Admission Counselors usually end their GIS's on time, so that your tour can leave on time? |
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| If answered "Some of the Time" or "Rarely", please indicate which counselor(s) frequently makes your tours start late. | | |
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| If the Admission Counselor went long on their GIS, are they understanding if you arrive late from the tour? |
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| What do you think about the frequency of Tour Guide meetings? |
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| Is Sunday night OK for meetings? |
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| If "No", then what night or what time on Sunday would be better for you? | | |
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| Do you think meetings are too long? |
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| If "Yes", how can the meetings be shortened? | | |
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| Do you think that training sessions at meetings are helpful and/or fun? |
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| What could be changed to make training more helpful? | | |
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| Would it be helpful to have a tour guide retreat on a Sunday in August or September: we would spend 5-7 hours outside, having fun, team building, but also reviewing new changes? |
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| Provide comments on the retreat idea: | | |
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| Who can you approach with issues about a tour or your job? |
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| If not "Both", then what would ease your comfort? | | |
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| Once you became a tour guide, did you discover anything about the position that you weren't expecting? |
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| If "Yes", how is the position different from the position you though you were applying for? | | |
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| What do you like most about your job? | | |
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| What do you like least about your job? | | |
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| How important is recognition to you? | | |
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| Of the incentives that we offer you, which ones most motivate you? Pleas rank from 1 to 5 (1 for the incentive that motivates you most, 5 for the incentive that motivates you least) |
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| I get paid |
| | | I get a silver star if someone see me doing something above and beyond |
| | | Tour guide of the month certificate and prize |
| | | Door prizes at tour guide meetings |
| | | Prizes for signing up for tours |
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| What types of recognition or incentives would motivate you more than the ones listed above? | | |
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| Is the level of authority by the TG Assistant Coordinator (Diane) appropriate? |
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| Comments on TG Assistant Coordinator authority? | | |
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| Are the TG Asst. Coordinator's (Diane) interactions with you appropriate? |
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| Comments on TG Asst. Coordinator's interactions with you? | | |
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| Does the TG Asst. Coordinator (Diane) show the following traits (Check all that apply): |
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| Is the 3 Strikes/You're Out disciplinary policy fair? |
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| If you think the 3 Strikes/You're Out policy is unfair, please explain: | | |
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| Any other general comments about how we can improve the Tour Guide program, tours, or communication with you? | | |
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