Surveys 2015 December U U-Trak

U-Trak

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Exit Survey

Hello: Thank you for using U-Trak Ltd. As part of our continuing strive for customer satisfaction and business success, we would like to give you the opportunity to complete a short survey about your experience using U-Trak Ltd and give you the opportunity to make any comments below. Please be honest as possible when submitting your answers. Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential.       In the past 12 months, how frequently have you accessed or received services from our organisation?   Weekly   Monthly   Every 3-6 Months   6 Months or Less   Yearly       Do you do business with another transport/logistics company other than U-Trak? Please rate U-Trak in comparison to our competitors   Superior, U-Trak is my first choice   Good, I consider U-Trak when choosing a supplier   Fair, U-Trak is equal to their peers   Poor, U-Trak is surpassed by their peers       Please rate the overall level of service provided in your most recent experience with U-Trak   Superior   Satisfactory   Average   Unsatisfactory   Poor       Please select the amount of time that it took for us to respond to your most recent quote request?   1 hour or more   45-59 mins   30-44 mins   15-29 mins   Upto 15 mins       Did your quote response time play a positive or negative role in your decision when awarding your business to a supplier?   Positive   Negative   Quote response time did not affect my decision     Please rate the customer service representative you spoke with most recently. Please indicate whether you agree or disagree with the following statements Very Dissatisfied Not Satisfied Neutral Satisfied Very Satisfied The customer service rep was very courteous The customer service rep handled my call quickly The customer service rep was very knowledgeable       Please rate the accuracy of our document processing and invoicing?   Superior   Satisfactory   Average   Unsatisfactory   Poor