Untitled | QuestionPro

	Visa	MasterCard	American Express	Diners Club
What type of credit cards do you have ?

How long have you had credit cards

What is Your Maximum Credit Limit

What services you would like to receive from SBYF?

Immigration Advice

Youth Development Activities

IT Networking

Other

Thank you for visiting our Customer Support Satisfaction Survey. We appreciate your feedback on how we handled your recent inquiry! Please answer all questions, then click on the "Submit Survey" button at the bottom of the page.

Do you consider the problem resolved?

Yes

No

Was your question or issue resolved the first time you contacted technical support?

Yes

No

What is your overall satisfaction with this particular phone support experience?

Did you attempt to use our online support web site before making this call?

Yes

No

If yes, how satisfied were you overall with this online support experience?

What is your overall satisfaction with our technical support in general?

We sincerely appreciate any comments or suggestions you have which will improve your satisfaction with our service.

In your most recent customer service experience, how did you contact the representative?

If you received assistance through the Internet...
Sufficient information was available to solve my problem.

STRONGLY AGREE

SOMEWHAT AGREE

NEITHER AGREE OR DISAGREE

SOMEWHAT DISAGREE

STRONGLY DISAGREE

Did our representative... (Select all that apply)

QUICKLY IDENTIFY THE PROBLEM

APPEAR VERY KNOWLEDGEABLE AND COMPETENT

HELP YOU UNDERSTAND THE CAUSES AND SOLUTION TO YOUR PROBLEM

HANDLE PROBLEMS WITH COURTESY AND PROFESSIONALISM

About how long did you have to wait before speaking to a representative?

I WAS TAKEN CARE OF IMMEDIATELY

WITHIN 3 MINUTES

3-5 MINUTES

5-10 MINUTES

MORE THAN 10 MINUTES

About how long did it take to get this problem resolved?

IMMEDIATE RESOLUTION

LESS THAN ONE DAY

BETWEEN TWO AND THREE DAYS

BETWEEN THREE AND FIVE DAYS

MORE THAN ONE WEEK

THE PROBLEM IS STILL NOT RESOLVED

How many times did you have to contact customer service before the problem was corrected?

Overall, how satisfied are you with your customer service experience?

TOTALLY

VERY SATISFIED

SOMEWHAT SATISFIED

SOMEWHAT DISSATISFIED

VERY DISSATISFIED

If you were less than totally satisfied, what could have been done to serve you better?