Help Desk Support:
How satisfied are you with:
|
|
|
|
|
|
| |
| Please tell us how we could improve the quality of support we provide to you or your organization: | | |
|
|
|
|
| |
| [COMPANY] understands the service needs of my organization. |
| |
|
|
|
|
| |
| Overall, how satisfied are you with the amount of contact between you/your organization and [COMPANY]? |
| |
|
|
|
|
| |
| Overall, the quality of [COMPANY]'s sales department service is: |
| |
|
|
|
|
| |
Would you recommend [COMPANY] services to colleagues or contacts within your industry?
|
| |
|
|
|
|
|
|
| |
| Overall, I am very satisfied with the way [COMPANY] performed (is performing) on this project. |
| |
|
|
|
|
|
|
|
|
|
|
|
|
| |
| What would be the primary reason for being very satisfied with [COMPANY] service representatives? | | |
|
|
|
|
| |
| What would be the primary reason for being very satisfied with [COMPANY] account manager? | | |
|
|
|
|
| |
| Compared to how you felt about [COMPANY] before this project, what would you say is the likelihood of completing another project with [COMPANY] now? |
| |
|
|
|
|
| |
Considering the overall value of the project you paid for, was it
|
| |
|
|
|
|
| |
| Thank you for completing our survey. If you have any other comments for [COMPANY] please enter them below. | | |
|
|
|
|
| |
| Thank you for visiting our Customer Support Satisfaction Survey. We appreciate your feedback on how we handled your recent inquiry! Please answer all questions, then click on the "Submit Survey" button at the bottom of the page. |
| |
|
|
|
| |
| Do you consider the problem resolved? |
| |
|
|
|
|
| |
Was your question or issue resolved the first time you contacted technical support?
|
| |
|
|
|
|
| |
| What is your overall satisfaction with this particular phone support experience? | | |
|
|
|
|
| |
Did you attempt to use our online support web site before making this call?
|
| |
|
|
|
|
| |
| If yes, how satisfied were you overall with this online support experience? | | |
|
|
|
|
| |
| How satisfied are you with our technical support in general? | | |
|
|
|
|
| |
| We sincerely appreciate any comments or suggestions you have which will improve your satisfaction with our service. | | |
|
|
|
|
| |
In your most recent customer service experience, how did you contact the representative?
|
| |
|
|
|
|
| |
There sufficient information available on the support web site to solve my problem.
|
| |
|
|
|
|
| |
Did our representative (Select all that apply):
|
| |
|
|
|
|
| |
| About how long did you have to wait before speaking to a representative? |
| |
|
|
|
|
| |
About how long did it take to get this problem resolved?
|
| |
|
|
|
|
| |
| How many times did you have to contact customer service before the problem was corrected? |
| |
|
|
|
|
| |
| Overall, how satisfied are you with your customer service experience? |
| |
|
|
|
|
| |
| If you were less than totally satisfied, what could have been done to serve you better? | | |
|
|
|
|
| |
| In evaluating your most recent customer service experience, was the quality of service you received: |
| |
|
|
|
|
| |
| Would you please take a few minutes to describe what about the service experience stands out: | | |
|
|
|
|
| |
| Was the process for getting your problem resolved: |
| |
|
|
|
|
| |
| Would you please take a few minutes to describe what about the process of getting your problem resolved stand out: | | |
|
|
|
|
| |
| Would you please take a few minutes to evaluate the customer service representative. |
| |
|
|
|
| |
| The customer service representative as very courteous. |
| |
|
|
|
|
| |
| Was there anything about the courteousness of the service that stands out as being superior? |
| |
|
|
|
|
| |
| What about the representative could be improved? |
| |
|
|
|
|
| |
| The customer service representative handled my call quickly. |
| |
|
|
|
|
| |
| What would best describe what happened: |
| |
|
|
|
|
| |
| The customer service representative was very knowledgeable. |
| |
|
|
|
|
| |
| What would best describe what happened: |
| |
|
|
|
|
| |
| The waiting time for having my question addressed was satisfactory. |
| |
|
|
|
|
| |
My phone call was quickly transferred to the person who best could answer my question.
|
| |
|
|
|
|
Loading...
