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  1. Surveys
  2. 2004
  3. September
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  5. Untitled
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Hello:

We are carrying out a survey on our Customer Service in this store, we will only take a few minutes of your time and would appreciate your comments.
 
 
 
In thinking about your shopping experience at Homebase today, was the quality of customer service you received:
 
Very Poor
 
Somewhat Unsatisfactory
 
About Average
 
Very Satisfactory
 
Excellent
 
 
 
If you indicated that the customer service was unsatisfactory, would you please describe what happened?
   
 
 
 
The process for getting your concerns resolved was:
 
Very Poor
 
Somewhat Unsatisfactory
 
About Average
 
Very Satisfactory
 
Excellent
 
 
 
Would you please take a few minutes to describe what happened?
   
 
 
HOMEBASE COLLEAGUE

The following questions relate to the Homebase colleague you may have spoken to today. Please indicate whether you agree or disagree with the following statements
Strongly Agree Agree Neutral Disagree Strongly Disagree
The colleague stopped what they were doing to help me
The colleague greeted me courteously
The colleague took me to the product I was looking for
The colleague stayed with me to make sure I had everything I needed
 
Please contact [email protected] or click here if you have any questions regarding this survey.
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