Untitled | QuestionPro

In the past three months, have you purchased products or services through the Internet, for your personal use?

Yes

No

Other (Please Specify)

Please check the product or service category you most recently purchased.

Thinking back to the Internet retailers you've purchased from, have you ever:

When you began shopping on this occasion, were you:

Just surfing the net

Intending to make a purchase.

Other

How much did you spend on this transaction?

Did you return the merchandise or cancel the service after you received it?

Yes

No

Did you contact the customer service department of this Internet retailer with a complaint or problem?

Yes

No

How much would you estimate you have spent with this Internet retailer in the past twelve months?

How many transactions have you made with this Internet retailer over the past 12 months?

Thank you for your participation.