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  1. Surveys
  2. 2005
  3. March
  4. U
  5. Untitled
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Help Desk Support:

How satisfied are you with:
Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied N/A
overall quality of telephone support?
overall quality of on-site support?
knowledge and professionalism of the help desk support staff?
knowledge and professionalism of on-site support engineers?
communication and follow-up on problem resolution?
ability of help desk to diagnose your problem?
ability of the help desk to solve your problem?
time required to resolve your problem?
overall quality of the solution?
maintenance services offered?
 
 
 
Please tell us how we could improve the quality of support we provide to you or your organization:
   
 
 
 
[COMPANY] understands the service needs of my organization.
 
Strongly agree
 
Agree
 
Neutral
 
Disagree
 
Strongly disagree
 
Not sure
 
 
 
Overall, how satisfied are you with the amount of contact between you/your organization and [COMPANY]?
 
Very satisfied
 
Satisfied
 
Neutral
 
Dissatisfied
 
Very dissatisfied
 
Not sure
 
 
 
Overall, the quality of [COMPANY]'s sales department service is:
 
Excellent
 
Very good
 
Good
 
Fair
 
Poor
 
 
 
Overall, the value of [COMPANY] services compared with the price paid is:
 
Excellent
 
Very good
 
Good
 
Fair
 
Poor
 
 
 
Would you recommend [COMPANY] services to colleagues or contacts within your industry?
 
Yes
 
No
 
Not sure
 
Other (Please Specify)
 
 
 
Help Desk Support:

How satisfied are you with:
Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied N/A
overall quality of telephone support?
overall quality of on-site support?
knowledge and professionalism of the help desk support staff?
knowledge and professionalism of on-site support engineers?
communication and follow-up on problem resolution?
ability of help desk to diagnose your problem?
ability of the help desk to solve your problem?
time required to resolve your problem?
overall quality of the solution?
maintenance services offered?
 
 
Help Desk Support:

How satisfied are you with:
Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied N/A
overall quality of telephone support?
overall quality of on-site support?
knowledge and professionalism of the help desk support staff?
knowledge and professionalism of on-site support engineers?
communication and follow-up on problem resolution?
ability of help desk to diagnose your problem?
ability of the help desk to solve your problem?
time required to resolve your problem?
overall quality of the solution?
maintenance services offered?
 
Please contact [email protected] if you have any questions regarding this survey.
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