Untitled | QuestionPro

Please rate the performance of your (Company) Customer Service Representative:

	Excellent	Very Good	Good	Fair	Poor
Ability to solve problems

Understanding of my needs

Responsiveness

Professionalism

Courtesy

Friendliness

Presentation of new products and packages

What can your (Company) service rep do to serve you better?

Approximately what percentage of your total annual (product) purchases go to (Company)?

How do you rate (Company's) overall service performance today compared to last year at this time?

If you could change or improve just one thing about (Company) what would it be?

Thank you for taking the time to complete this survey.