Untitled | QuestionPro

Dear Customer:

As the Accounts Manager of Moxness, I want to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations.

How did the product's price compare to your expectations?

In thinking about your most recent experience with Moxness, was the quality of customer service you received:

Did our representative... (Select all that apply)

Quickly identify the problem

Appear knowledgeable and competent

Help you understand the cause and the solution to the problem

Handle issues with courtesy and professionalism

About how long did it take to get this problem resolved?

Immediate Resolution

Less than a day

Between 2 and 3 days

Between 3 and 5 days

More than a week

The problem is still not resolved

How many times did you have to contact customer service before the problem was corrected?

Once

Twice

Three Times

More than Three times

	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied
Overall, how satisfied are you with the customer service experience?

The process for getting your concerns resolved was:

Would you recommend Moxness to others?

Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future.

If you have any comments or concerns about this survey please Contact:

Michael Gant ext. 495

Account Manager