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Surveys
2005
April
U
Untitled
Untitled
GCI COM CUSTOMER SURVEY
0%
Hello:
You are invited to participate in our survey For Gci com a survey that asks questions about Customer service It will take approximately 5 minutes to complete the questionnaire. Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions
Your survey responses will be stricly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact GCI COM at08700808080] or by email.
Thank you very much for your time and support.
How did you contact customer service?
Email
Fax
Telephone
Web chat
In person
Other
If you called on the phone, how quickly did you get through?
Immediately
Under 30 seconds
About 1 minute
2-5 minutes
More than 5 minutes
I left a message
N/A
Other
If you contacted customer service by fax or email, how long did it take to get a response?
Under 2 hours
2-6 hours
6-12 hours
1 business day
More than 1 business day
They didn't get back to me
Does not apply
Overall, how would you rate your satisfaction with our customer service representative.
Extremely satisfied
Satisfied
Neutral
Unsatisfied
Extremely unsatisfied
Not Sure
Do you have comments or suggestions that would help us improve our customer service?
How long after placing your order did it take to recieve your Handset and Sim
next day
2- 3 days
4- 5 days
Never came
If you have ever spoken to the Mobile provisioning team how did you find them
Very helpful and curtious
rude and unwilling
Answered all my questions fully
Never spoken to them
Did you find the Process of setting up the Handset easy with the instruction leaflet.
Very easy
Easy
Average
Hard
Very Hard
Fine
Other
Are you happy with the service you have been given from the Mobile provisioning team at GCI com
Very Satisfied
Satisfied
Not satisfied
Other
When ordering Hardware and sims, how did you find the process
Easy
A little confusing
Very Easy
N/A
Hard
Could be made better
Very hard
Other
Please contact
[email protected]
if you have any questions regarding this survey.
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