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Dear Customer:
As the manager of [COMPANY], I want to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations. Attached, you will find a coupon good for ...... We hope that you will accept this as a token of our good will.
Sincerely,
[MANAGER_NAME]
Manager |
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How long have you used [SERVICE]?
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| How often do you use [PRODUCT/SERVICE]? |
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| Overall, how satisfied are you , with [PRODUCT/SERVICE]? |
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Would you recommend [PRODUCT OR SERVICE] to others?
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| The following is a list of product and service items. How satisfied are you with on each item?
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Overall, how satisfied are you with [PRODUCT]?
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| Compared to other [PRODUCT CATEGORY] that are available, would you say that [PRODUCT] is: |
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If you have contacted [COMPANY] customer service, were all problems resolved to your complete satisfaction?
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| [COMPANY] understands the service needs of my department. |
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Overall, how satisfied are you with the amount of communication between you and [COMPANY]?
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| Overall, the quality of [COMPANY]'s sales organization's service is: |
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| Overall, the value of [COMPANY]'s services compared with the price paid is: |
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| Please indicate your opinion of the following statements about salespersons:
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| In evaluating your most recent customer service experience, was the quality of service you received: |
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| Was the process for getting your problem resolved: |
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| The customer service representative handled my call quickly. |
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| The customer service representative was very knowledgeable. |
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| The waiting time for having my question addressed was satisfactory. |
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My phone call was quickly transferred to the person who best could answer my question.
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| In thinking about your most recent experience with [COMPANY], how satisfied are you with the customer service you received: |
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| How satisfied are you with the process of getting your question resolved. |
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| How would you rate the [PRODUCT]'s value for money: |
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| What aspects of [PRODUCT] were of no benifite to you? | | |
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| Please choose an option that closely represents your opinion about the customer service representative that you spoke to recently. |
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| The customer service representative was very courteous. |
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| The customer service representative handled my call quickly. |
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| The customer service representative was very knowledgeable. |
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