Untitled | QuestionPro

Dear Customer:

As the Director of Priority Service at Lorts Manufacturing, I want to thank you for giving us the opportunity to serve you. Please take a few moments to tell us about your service experience. We appreciate your business and want to ensure are we meeting all of your service needs. Thank you for your time.
Sincerely,

Kristin Slominski

Priority Service Director

In your most recent customer service experience, how did you contact Priority Service?

About how long did you have to wait before speaking to a representative?

I was taken care of immediately

Within 3 minutes

3-5 minutes

5-10 minutes

More than 10 minutes

Did our Priority Service representative... (Select all that apply)

Quickly identify the problem

Appear knowledgeable and competent

Help you understand the cause and the solution to the problem

Handle issues with courtesy and professionalism

About how long did it take to get this problem resolved?

Immediate Resolution

Between 2 to 3 days

Within one week

Within two weeks

Within three weeks

The problem is still not resolved

The process of getting your problem resolved was:

If you were less than totally satisfied, what could have been done to serve you better?

How many times did you have to contact Priority Service before a resolution was agreed upon and excuted?

Once

Twice

Three Times

More than Three times

In evaluating your most recent customer service experience, was the quality of service you received:

Customer Service Representative

The customer service representative as very courteous.

What would best describe your experience, when you called?

Kept me waiting on hold

Had to explain several times

Didn't know how to handle problem

Had to ask others

Spoke slowly

Other

No improvement needed

Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future.

If you have any comments or concerns about this survey please Contact: -

Lorts Manufacturing

Kristin Slominski

8120 West Harrison Street

Tolleson, AZ 85353

(623) 936-1437 Phone

(623) 936-8839 Fax