Untitled | QuestionPro

My family income is:

under $25,000

$25,000 - $39,999

$40,000 - $59,999

$60,000 - $79,999

$80,000 - $99,999

$100,000 and over

Marital Status

Married

Single

Other

Sex

Male

Female

Overall, how would you rate your satisfaction with our customer service representative.

Do you have comments or suggestions that would help us improve our customer service?

Overall, I am very satisfied with the way [COMPANY] performed (is performing) on this project.

Branching: High School Graduates and Above

Education

Which of the following best describes the highest level of education completed?

Some High School

High School Graduate

Some College

Graduated College

Post Graduate

Family Status

Which of the following statements applies to you:

I have children under the age of 6 living at home

I have children between the ages of 6 and 17 living at home

I have no children under the age of 18 living at home

Online Services

a. Do you log on and use the Internet by yourself, without help, at either work or home?

Yes

No

b. How long have you been using the Internet, by yourself?

Less than 6 months

6 � 12 months

1 - 2 year

More than 2 years

c. How often do you use the Internet, not including email, by yourself, either at work or at home?

Less than one hour/week

1 � 2 hours/week

2 � 3 hours/week

More than 3 hours/week

Have you ever ordered [PRODUCT] from [COMPANY]?

Yes

No

Overall, how would you rate [COMPANY]?

For your NEXT [PRODUCT] purchase, how likely are you to purchase from [COMPANY]?

Definitely would buy

Probably would buy

Might or might not buy

Probably would not buy

Definitely would not buy

N/A

Which of the following modes did you use to place the order for [PRODUCT]?