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  1. Surveys
  2. 2005
  3. August
  4. U
  5. Untitled
0%
 
 
Overall, I am very satisfied with the way [COMPANY] performed (is performing) on this project.
 
Strongly disagree
 
Somewhat disagree
 
Neutral
 
Somewhat agree
 
Strongly agree
 
N/A
 
 
 
Strongly Disagree Somewhat Disagree Neutral Somewhat Agree Strongly Agree N/A
service representatives are well trained. COMPANY
service representatives are well supervised. COMPANY
service representatives adhere to professional standards of conduct. COMPANY
service representatives act in my best interest. COMPANY
Overall, I am satisfied with the service representatives. COMPANY
 
 
 
Strongly Disagree Somewhat Disagree Neither Agree or Disagree Somewhat Agree Strongly Agree N/A
The account manager is knowledgeable and professional. COMPANY
I feel like I have a good personal relationship with the account manager. COMPANY
The account manager is making a positive contribution to my business. COMPANY
The account manager responds to my inquiries in a timely manner. COMPANY
Overall, I am very satisfied with the account manager. COMPANY
 
 
 
Dear Customer:



As the manager of [COMPANY], I want to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations. Attached, you will find a coupon good for ...... We hope that you will accept this as a token of our good will.



Sincerely,

[MANAGER_NAME]

Manager
 
 
 
On average, which of the following best describes (company) management's timeliness in response to your requests and inquiries?
 
Very timely
 
Somewhat timely
 
Mixed
 
Somewhat slow
 
Very slow
 
 
 
Which of the following administrative areas would you say presents the greatest opportunity for improvement?
 
Order processing
 
Shipping
 
Inventory tracking
 
Billing and credits
 
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