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1. Dear Customer:
As the manager of [COMPANY], I want to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations. Attached, you will find a coupon good for ...... We hope that you will accept this as a token of our good will.
Sincerely,
[MANAGER_NAME]
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2. In your most recent customer service experience, how did you contact the representative?
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| 4. About how long did you have to wait before speaking to a representative? |
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5. Did our representative... (Select all that apply)
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6. About how long did it take to get this problem resolved?
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| 8. If you were less than totally satisfied, what could have been done to serve you better? | | |
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| * What can we do to improve service? | | |
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10. Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future.
If you have any comments or concerns about this survey please Contact: -
[COMPANY]
[MANAGER_NAME]
Address 1
Address 2
City, State, ZipCode
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11. Dear Customer:
As the manager of [COMPANY], I want to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations. Attached, you will find a coupon good for ...... We hope that you will accept this as a token of our good will.
Sincerely,
[MANAGER_NAME]
Manager |
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12. In your most recent customer service experience, how did you contact the representative?
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| 14. About how long did you have to wait before speaking to a representative? |
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15. Did our representative... (Select all that apply)
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16. About how long did it take to get this problem resolved?
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| 18. If you were less than totally satisfied, what could have been done to serve you better? | | |
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19. Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future.
If you have any comments or concerns about this survey please Contact: -
[COMPANY]
[MANAGER_NAME]
Address 1
Address 2
City, State, ZipCode
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