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  1. Surveys
  2. 2005
  3. September
  4. U
  5. Untitled
0%
 
1. 
How many years have your been employed in the hospitality industry?
 
<1 year
 
>1 but <2 years
 
>2 but <5 years
 
>5 but <10 years
 
> 10 years
 
 
2. 
How long have you been working in your current position?
 
<6 months
 
>6 months and<1 year
 
>1 and <2 years
 
>2 and <5 years
 
>5 and <10 years
 
>10 years
 
 
3. 
What position do you currently hold?
 
Management level
 
Non-Management level
 
Management trainee
 
 
4. 
In which department are you currently employed?
 
Front desk/Concierge/PBX
 
Housekeeping
 
Food and Beverage
 
Human Resources
 
Sales/Marketing
 
Executive Management (GM, HM...)
 
Other
 
 
5. 
What is the star qualification of your hotel?
5 star 4 star 3 star
 
 
6. 
What type of hotel are you working in?
 
City
 
Resort/Spa
 
Casino
 
Paradores/Ryokan/pousadas
 
Bed & Breakfast
 
Motel/Lodge
 
 
7. 
Where is your hotel located?
 
North America
 
South America
 
Europe
 
Asia
 
Australia
 
Africa
 
 
8. 
Are you familiar with the concept of outsourcing?
 
Yes, absolutely
 
Not really, but I have heard of it
 
Not at all
 
 
9. 
Strongly Agree Agree Neutral Disagree Strongly Disagree
Most of your colleagues are familiar with the concept of outsourcing.
 
 
10. Which of the following departments in your hotel currently outsource labor?
100% outsourced Some outsourced Not outsourced
Front office
PBX/phone central
Room cleaning
Laundry
Stewarding
IT
Human Resources
Sales/Marketing
Food and Beverage
Security
Maintenance/engineering
 
 
11. 
Which of the following food and beverage outlets are available at your hotel? (more than one answer possible)
 
Main restaurant
 
Additional restaurants
 
Bar(s)
 
Room Service
 
None of the above

 
 
12. 
Which of the following food and beverage outlets at your hotel are currently outsourced? (more than one answer possible)
 
Main restaurant
 
Additional restaurants
 
Bar(s)
 
Room Service
 
None of the above

 
 
 
13. If no F&B outlets are outsourced, what are, according to you, the main reasons for that? (More than one answer possible)
 
We never thought of it
 
It is too difficult to deal with outside staff
 
Outsourcing would make us financially weaker
 
We are afraid to lose control over the F&B department
 
We are worried that the outsourcer's image won't fit ours
 
There are too many hidden costs involved with outsourcing
 
We would lose all profits from that outlet
 
F&B is a core part of our hotel and should remain in-house
 
We can't find a company that would fit our hotel's image
 
Other

 
 
14. 
Do you believe your hotel might consider outsourcing in the future for other departments?
 
Yes, absolutely
 
Only after careful consideration
 
I have no idea about that
 
Only as a very last alternative
 
No, never
 
 
15. Please indicate if you agree or disagree with the following statements.
Strongly Agree Agree Neutral Disagree Strongly Disagree
Guests choose our hotel for the restaurant we operate
It would make sense to outsource our banqueting operation
Restaurants are an important revenue generator for luxury hotels
Outsourcing the room service department would seem right for our hotel
Guests would be upset if there was no restaurant in our hotel
It would make sense to outsource our bar operation(s)
Luxury hotels should refrain from using outsourcing at all
It would make sense to outsource our restaurant(s)
 
 
16. On a scale from 1 to 5, how would you rate the following?
Strongly Agree Agree Neutral Disagree Strongly Disagree
Outsourcing F&B outlets makes a hotel financially stronger
A restaurant operated by the hotel is too much of a burden
Brand image is the most important aspect when outsourcing an outlet
Outsourcing F&B allows the hotel to focus more on rooms division
Outsourcing is only useful when the profit margin of the restaurant is too low
The hotel loses control over a vital F&B department by outsourcing it
It is more difficult to control staff with an outsourced F&B outlet
 
 
17. Do the following departments/services give your hotel a large or low competitive edge over other hotels?
Very large edge Large edge Neutral edge Low edge Very low edge
Front Office
PBX/phone central
Room cleaning
Laundry
Stewarding
IT
Human Resources(employee selection)
Sales/Marketing
F&B
Security
Maintenance/engineering
 
 
18. 
Strongly Agree Agree Neutral Disagree Strongly Disagree
Do you believe that correctly executed outsourcing can enhance the hotel's competitiveness?
 
 
19. How would you rate the following departments in your hotel in terms of cost (labor, rent, equipment, training…)? In other words, how expensive is it to operate this department or service?
Very expensive Somewhat expensive Neutral somewhat in-expensive Very in-expensive
Front Office
PBX/phone central
Room cleaning
Laundry
Stewarding
IT
Human Resources
Sales/Marketing
F&B
Security
Maintenance/engineering
 
 
20. 
Do you consider F&B to be a core part of the hotel business?
Yes No
 
Please contact [email protected] if you have any questions regarding this survey.
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