Iden Customer Satisfaction Survey

Hello:

The Iden Group is continuously working towards providing you and your borrowers with a fast and efficient loan process. As a recent user of our service we ask for your feedback to ensure we have meet your expectations. This survey will take approximately 2 minutes to complete.

Your survey responses will be stricly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact [Name of Survey Researcher] at [Phone Number] or by email at the email address specified below.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.

Hello:

To help us provide you with a continuously high quality of service, we ask you to participate in our customer satisfaction survey. It will take approximately 2 minutes to complete the questionnaire.

Your participation in this study is completely voluntary. It is very important for us to learn your opinions.

Your survey responses will be stricly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact [Name of Survey Researcher] at [Phone Number] or by email at the email address specified below.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.

Please rate the following characteristics of our loan processing service on a scale from 1 to 5, where 1 means poor service and 5 means excellent service.

How did the service compare to your expectations?

Will you please give a brief description of the reason (or reasons) why you choose Iden for this deal.

Questions Comments you might have:

Thank you for taking the time to complete this survey! Your results will help us serve you better.

Please contact [email protected] if you have any questions regarding this survey.

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