Untitled | QuestionPro

In thinking about your most recent experience with Heart Test, was the quality of customer service you received:

If you indicated that the customer service was unsatisfactory, would you please describe what happened?

The process for getting your concerns resolved was:

Would you please take a few minutes to describe what happened?

Now please think about the features and benefits of the Holer monitoring services that we provide. How satisfied are you with the Holter service:

Would you please take a few minutes to describe why you are not satisfied with the product?

Customer Service Representative

The following questions pertain to the customer service representative you spoke with most recently. Please indicate whether you agree or disagree with the following statements

Are there any other comments about the customer service representative you would like to add?

The Process

The following questions pertain to the process by which your most recent service contract was handled. Please indicate whether you agree or disagree with the following statements.

	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied
Considering the total package offered by including customer service, [Holter] features and benefits, and cost; how satisfied are you with [Heart Test]?						Heart Test

Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future.

If you have any comments or concerns about this survey please Contact: -

[Heart Test Pty Ltd]

[Mario Blitzman]

[Suite 8, 322 St Kilda Rd, Vic 3182, Australia]