Untitled | QuestionPro

Do you consider the problem resolved?

Yes

No

Was your question or issue resolved the first time you contacted technical support?

Yes

No

What is your overall satisfaction with this particular phone support experience?

How satisfied are you with our technical support in general?

About how long did it take to get this problem resolved?

Immediate resolution

Less than one day

Between 1 and 3 days

Between 3 to 5 days

More than a week

The problem is still unresolved

How many times did you have to contact customer service before the problem was corrected?

If you were less than totally satisfied, what could have been done to serve you better?