| How satisfied are you with regarding the following items?
|
|
|
|
|
|
| |
Compared to other [PRODUCT CATEGORY] that are available, would you say that [PRODUCT] is...
|
| |
|
|
| |
How often do you use [PRODUCT]?
|
| |
|
|
|
|
| |
Overall, how satisfied are you with [PRODUCT]?
|
| |
|
|
|
|
| |
Will you use/purchase [PRODUCT] again?
|
| |
|
|
|
|
| |
Based on your experience with [PRODUCT], how likely are you to buy a [OTHER PRODUCT] again?
|
| |
|
|
|
|
| |
If you contacted [COMPANY] customer service, were all problems resolved to your complete satisfaction?
|
| |
|
|
|
|
| |
Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future.
If you have any comments or concerns about this survey please Contact: -
Company Name
Address 1
Address 2
City, State, ZipCode
|
| |
|
|
|
| |
| In thinking about your most recent experience with [COMPANY], was the quality of customer service you received: |
| |
|
|
|
|
| |
| The process for getting your concerns resolved was: |
| |
|
|
|
|
| |
| Now please think about the features and benefits of the [PRODUCT] itself. How satisfied are you with the [PRODUCT]: |
| |
|
|
|
|
Customer Service Representative
|
|
| The customer service representative as very courteous. |
| |
|
|
|
|
| |
| Which of the following qualities of the service representative stood out (as being superior)? |
| |
|
|
|
|
| |
| What qualities of the customer service representative irked you? |
| |
|
|
|
|
| |
| The customer service representative handled my call quickly. |
| |
|
|
|
|
| |
| What would best describe your experience, when you called? |
| |
|
|
|
|
| |
| The customer service representative was very knowledgeable. |
| |
|
|
|
|
|
|
|
|
| |
| The waiting time for having my question addressed was satisfactory. |
| |
|
|
|
|
| |
| My phone call was quickly transferred to the person who could best assist me: |
| |
|
|
|
|
| |
| Over the next 12 months, how likely are you to replace your (product) with another (product or brand)? |
| |
|
|
|
|
Loading...
