Untitled | QuestionPro

Please rate your satisfaction with Lorts Manufacturing's product and service department on each of the following:

How satisfied are you with the:

	Completely Dissatisfied	Dissatisfied	Neutral	Satisfied	Completely Satisfied	N/A
Ease of ordering product?

Completion of the order in the time estimated?

Interaction with the service department to check status on your order?

Effort of the service representative to obtain additional information from the factory for completion of the order? (If additional information was not needed, check "N/A")

Overall performance of the service representative?

Effort of Lorts to see that your needs were fulfilled?

Please select the category of product ordered (Mark all that apply):

Was all product received in sale able condition?

Yes (Skip Question 4)

No

Not sure

If damaged product was received, was the issue resolved quickly and easily?

Yes

No

Would you recommend Lorts to a co-worker or customer as a manufacture to order furniture from?

Would you direct another customer to purchase Lorts again?

If you are not totally satisfied with our service or product, please state below the reason(s) for your dissatisfaction.