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Dear Borrower:

We want to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received. We appreciate your business and want to make sure we meet your expectations. Enclosed, you will find a self adressed stamped envelope. We hope that you will send this back to us and let us know how we can serve you better.

Sincerely,

Mark Purcell

President

Franklin Mortgage

In thinking about your most recent experience with Franklin Mortgage, was the quality of customer service you received:

Mortgage Specialist

The following questions pertain to your mortgage specialist. Please indicate whether you agree or disagree with the following statements

Are there any other comments about the customer service representative you would like to add?

The Process

The following questions pertain to the process by which your loan was handled. Please indicate whether you agree or disagree with the following statements.

The overall process for your mortgage was:

Are there any additional comments about the overall process that you would like to add?

Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into seriously when we are delivering services in the future.

If you have any comments or concerns about this survey please Contact: -

Franklin Mortgage

Mark Purcell

4222 E. Camelback Road H-200

Phoenix, AZ 85018

(602)224-5995