Untitled | QuestionPro

Dear Customer:

As a member of the Applica team, I want to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations. br>

Sincerely,

Melanie Tuttle
Applica Sales

* In thinking about your most recent experience with CH Robinson, was your shipment received in a timely manner?

Yes

No

If you indicated that your shipment was not received in a timely manner, would you please describe what happened?

* Whether your shipment was on-time or late, please rate the quality of service.

If service quality was poor, would you take a few moments to describe the experience?

Now please think about the features and benefits of using CH Robinson as a carrier. How satisfied are you with the performance of CH Robinson:

Would you please take a few minutes to describe why you are not satisfied with the CH Robinson?

Customer Service Representative

The following questions pertain to the customer service representative you spoke with most recently. Please indicate whether you agree or disagree with the following statements

Are there any other comments about the customer service representative you would like to add?

The Process

The following questions pertain to the process by which your most recent service contract was handled. Please indicate whether you agree or disagree with the following statements.

	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied
Considering the total package offered by CH Robinson including customer service, shipping features and benefits, and cost; how satisfied are you with CH Robinson?

Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future.

If you have any comments or concerns about this survey please Contact: -

CH Robinson
Melanie Tuttle
Applica Sales
1-800-255-2415