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  1. Surveys
  2. 2003
  3. February
  4. U
  5. Untitled
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2. Overall, how would you rate [COMPANY]?
 
Excellent
 
Good
 
Average
 
Poor
 
Terrible
 
 
 
3. How satisfied are you with your service from [COMPANY]?
 
Extremely satisfied
 
Very satisfied
 
Neither satisfied nor dissatisfied
 
Very dissatisfied
 
Extremely dissatisfied
 
 
 
4. If you could change something about [COMPANY] what would it be?
   
 
 
 
Strongly Disagree Somewhat Disagree Neither Agree or Disagree Somewhat Agree Strongly Agree
The account manager is knowledgeable and professional. Company
I feel like I have a good personal relationship with the account manager. Company
The account manager is making a positive contribution to my business. Company
The account manager responds to my inquiries in a timely manner. Company
Overall, I am very satisfied with the account manager. Company
 
 
 
6. In thinking about your most recent experience with (Company Name), was the quailty of customer service you received:
 
Very Poor
 
Somewhat Unsatisfactory
 
AboutAverage
 
Very Satisfactory
 
Superior
 
 
 
7. If your answer to Question 1 was unsatisfactory, would you please take a few minutes to describe what happened?
   
 
 
 
8. What recomendations would you offer for improving [PRODUCT/SERVICE]?
   
 
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