Untitled | QuestionPro

Have you ever ordered [PRODUCT] from [COMPANY]?

Yes

No

Overall, how would you rate [COMPANY]?

How satisfied are you with your service from [COMPANY]?

Extremely satisfied

Very satisfied

Neither satisfied nor dissatisfied

Very dissatisfied

Extremely dissatisfied

Would you recommend [COMPANY] to a friend?

Yes

No

If no, why not?

For your NEXT [PRODUCT] purchase, how likely are you to purchase from [COMPANY]?

Definitely would buy

Probably would buy

Might or might not buy

Probably would not buy

Definitely would not buy

How did you order your LAST [PRODUCT]?

What are the THREE main reasons you didn't purchase [PRODUCT] from [COMPANY]?

If you could change something about [COMPANY] what would it be?

Are there any other comments you have for [COMPANY]?