Utilities Industry Market Research_Kate Recupero

Hello:
I have invited you to take the survey about the Utilities Industry. The information gathered from this survey is for market research and will not be distributed. In this survey, approximately 40 people will be asked to complete a survey that asks questions about their company and the utility industry. It will take approximately 5-10 minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Kate Recupero at 412-742-1519 or by email at the email address specified below.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.

Please state your company name and number of employees:

How many accounts does your company service? If possible, please break down the accounts by; residential, commercial, or industrial. (ex. 100,000 residential, 50,000 commercial)

Has your company implemented AMI? If not, will they in the near future (within 5 years)?

Does your company offer online billing? If yes, who is the company's software provider?

If your company does offer online billing what is the online bill payment rate? (ex. $3.95 credit card fee)

Does your company have a mobile app for the customers to use?

Yes

What does your company use for CIS?

If your company uses a CRM software, please list the provider below:

Please enter the contact information for the head of the IT department:

First Name :
Last Name :
Phone :
Email Address :